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Smile!

Customer service is one of the biggest challenges for customer-facing companies today. Are you trying to figure out your frontline customer service puzzle? SMILE! can help. SMILE! is Reggie's story told straight. No talking head trainers telling you what to do - and turning off your employees. In this day and age, no one wants to be told what to do. Reggie's story starts conversations. What better way to train than to have a conversation? How do you instill the spirit of customer service in your people?

The SMILE! Customer Service Training Video

Open the door to a positive attitude, a committed workplace and extraordinary customer care.

SMILE! is an award-winning video training program featuring Reggie Wilson, a Seattle bus driver. In this 12 min.video, Reggie speaks from his heart about the day-in, day-out experience of doing his job and dealing with customers. He shares his secrets for working with the public, and making a choice everyday to be positive - for the sake of his riders, and for his own sake. The video also captures comments from Reggie’s supervisor and from riders, many of whom are so loyal that they actually wait for his bus.

SMILE! received 3.5 out of 4 stars from Training Media Review. “SMILE! is powerfully motivational... Reggie’s story makes the case better than words. If you need to encourage a positive service approach (or have a difficult or ‘poisoned’ service environment), SMILE! is a great training choice.

”SMILE! has been used by companies like Citicorp, State Farm, Saks 5th Ave., Costco, City of Atlanta, San DiegoPadres and hundreds more. Trainers and facilitators in retail, healthcare, banking, transportation, food service, entertainment, government, etc., have found it to be useful for customer service, orientation, and other training where you want to discuss attitude, motivation and the power of personal choice.

The SMILE! program includes:

1. 12 minute video: a burst of energy gets your people involved and talking about delivering great service.
2. 25 page Leader’s Guide: Background information, sample training session, reproducible pages you can hand out.
3. 10 SMILE! buttons: A fun button to take away from the meeting. Everyone loves the SMILE! button.

SMILE! Costs: The SMILE! program is $595 (DVD or USB).
SMILE! Discounts: We offer great discounts for Educational (25%), Non-profit organizations (25%) and Government agencies (10%).
Please contact us to see if you qualify.

SMILE! is also available in Spanish (DVD only). Please note Spanish in your special comments on the order form.
Note: support material is in English.

E-Learning and Online Streaming Videos

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In Person Training

Our courses are available on DVD, USB or as a USB Workshop Kit.
*Not all courses are available in every format.
Smile!
DVD/USB
$ 595.00 USD
  • 12 minute video
  • 25 page Leader’s Guide
  • 10 SMILE! buttons
  • Available on DVD or USB
Format Price
$ 595.00 USD
Add to Purchase
Smile!
Smile!

SMILE! It's about your attitude.

A new training program to inspire your frontline customer service people.

Meet Reggie Wilson, bus driver. Driving in traffic for 8+ hours a day is difficult. Dealing with an often difficult public is doubly difficult. But Reggie approaches his job with a different attitude. Rather than letting the job wear him down, Reggie makes a choice. Everyday, he chooses a positive attitude. Even on days when he doesn't feel like being positive, he treats his riders like they are guests on his bus. Guess what? They keep coming back. And the positivity comes back to him, too.

Some riders pass up other buses and wait for his ride! How's that for loyalty? So, why does Reggie make the effort to deliver excellent customer service?

"...if I could have rubbed Aladdin's lamp and got my wish - it would have been THIS program!"

Customer service is one of the biggest challenges for customer-facing companies today. Are you trying to figure out your frontline customer service puzzle? SMILE! can help. SMILE! is Reggie's story told straight. No talking head trainers telling you what to do - and turning off your employees. In this day and age, no one wants to be told what to do. Reggie's story starts conversations. What better way to train than to have a conversation? How do you instill the spirit of customer service in your people?

How do you answer your frontline when they ask, "What's in it for me?"

In their review of SMILE!, Training Media Review gave SMILE! 3.5 stars out of 4. "If you need to encourage a positive service approach (or have a difficult or 'poisoned' service environment), SMILE! is a great training choice." Read the entire review.

Who can use SMILE!?
Consultants, in-house trainers, managers, department heads... SMILE! can be used by anyone to conduct a great training session around customer service, attitude and personal choice.

SMILE! has been added to in-house customer service modules by companies and organizations around the world because Reggie's honest, simple approach touches people. That's why companies like ATT, Citicorp, Costco, Talbot's, Saks, the San Diego Padres and many, many more customer-facing companies have joined Reggie on the SMILE! bus. Governmental departments have been among the biggest adopters of SMILE! as city, county state and federal agencies have gotten on the bus - even the U.S. Department of Labor! Read what they're saying about SMILE!

The SMILE! Customer Service Training Package includes:
     1. The SMILE! video - 12 minutes VHS or DVD. Watch the video
     2. Facilitator's Guide - 25 pages. Evaluate the guide
     3. SMILE! buttons - set of 10 buttons

The purchase price is:$595

Discounts apply for Government of 10%, Schools and Non-Profits of 25%. If you qualify, please call 888-723-8517 to order because our online server doesn't calculate the discount.

We offer rentals for $250 for a 10-day period.

SMILE! is also available in Spanish (VHS only). Please note Spanish in your special comments on the order form. Watch the Spanish version here
Note: support material is in English.

Select the best format for your training:
$ 595.00 USD
(For classroom and individual use, not for online training)
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Call now for license details
1-888-723-8517
1-888-723-8517
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