The SMILE! Customer Service Training Video
Open the door to a positive attitude, a committed workplace and extraordinary customer care.
SMILE! is an award-winning video training program featuring Reggie Wilson, a Seattle bus driver. In this 12 min.video, Reggie speaks from his heart about the day-in, day-out experience of doing his job and dealing with customers. He shares his secrets for working with the public, and making a choice everyday to be positive - for the sake of his riders, and for his own sake. The video also captures comments from Reggie’s supervisor and from riders, many of whom are so loyal that they actually wait for his bus.
SMILE! received 3.5 out of 4 stars from Training Media Review. “SMILE! is powerfully motivational... Reggie’s story makes the case better than words. If you need to encourage a positive service approach (or have a difficult or ‘poisoned’ service environment), SMILE! is a great training choice.
”SMILE! has been used by companies like Citicorp, State Farm, Saks 5th Ave., Costco, City of Atlanta, San DiegoPadres and hundreds more. Trainers and facilitators in retail, healthcare, banking, transportation, food service, entertainment, government, etc., have found it to be useful for customer service, orientation, and other training where you want to discuss attitude, motivation and the power of personal choice.
The SMILE! program includes:
1. 12 minute video: a burst of energy gets your people involved and talking about delivering great service.
2. 25 page Leader’s Guide: Background information, sample training session, reproducible pages you can hand out.
3. 10 SMILE! buttons: A fun button to take away from the meeting. Everyone loves the SMILE! button.
SMILE! Costs: The SMILE! program is $595 (DVD or USB).
SMILE! Discounts: We offer great discounts for Educational (25%), Non-profit organizations (25%) and Government agencies (10%).
Please contact us to see if you qualify.
SMILE! is also available in Spanish (DVD only). Please note Spanish in your special comments on the order form.
Note: support material is in English.