Diversity and Inclusion Center Info for 2026

Leslie Aguilar, the author of the Award-Winning Ouch! Courses and more, has retired! 

After many many years of offering high-quality training services, The Diversity and Inclusion Center is no longer active. 

However, good news!

You can access the wonderful programs here, Ouch! That Stereotype Hurts and Ouch! Your Silence Hurts, and you can use the form below to ask about other  programs and services that may be still available. 

You can use this form to ask a question about Ouch or any other programs, or to send a message to Leslie congratulating her on her work and retirement - we will send it along to her.

SunShower Learning is experienced in helping large and small organizations integrate eLearning courses into training systems.

The Ouch programs -
How do you respond when you hear a stereotype?

Upon hearing or being on the receiving end of a stereotype, how do you respond? Do you wait to see if anyone else is going to speak up?

If you choose to remain silent, you’re not alone. Research by Dr. Derald Wing shows that people don’t speak up because they often don’t know what to say. This hesitation may be rooted in a desire to avoid conflict, spare someone embarrassment or prevent potential retaliation.

However, research also shows that with the right communication techniques that avoid blame or shame, individuals are more likely to speak up. These techniques are a central focus of the Ouch! That Stereotype Hurts online eLearning course, created by SunShower Learning and Leslie Aguilar, the author of the Ouch! book and video series.
In a recent interview by Joel Lesko, Leslie Aguilar shares her insights into how to implement the training within an organization and apply the skills during challenging conversations. The interview provides a deep dive into the impact of Ouch! That Stereotype Hurts, exploring techniques that continue to be used by hundreds of thousands of individuals in both their professional and personal lives.

Thousands of companies and organizations have implemented the Ouch! training, using the SCORM courses installed on their own Learning Management Systems.
In this video, Joel engages Leslie in a comprehensive discussion, offering valuable insights into the practical applications of Ouch! techniques. This is a must-watch for anyone interested in addressing stereotypes and fostering a culture of respectful communication.
“Ouch! That Stereotype Hurts teaches six actionable skills that help us align our everyday behaviors with our larger goals and good intentions to treat others with respect. Ouch! has been widely adopted because it teaches how to speak up with compassion and without blaming or embarrassing the person who said something. The research shows that when they encounter stereotypes or other demeaning comments, people actually use the skills – they are more willing to speak up when they might have otherwise stayed silent.”

Leslie Aguilar

There are 3 Ways to Experience Ouch!

You can engage with Ouch! via these three formats:

  1. Individuals – Enroll in the course and start learning right now! 
  2. Trainers – Subscribe for 1-year and use our videos and training materials to conduct your instructor-led sessions.
  3. Organizations – License and install the SCORM file on your LMS, or we can host on our LMS.

Choose the option that works best for you

Individuals - start now!

Enroll and get access for 7 days
Enroll now to start the Ouch! eLearning course immediately. Learn the 6 Ouch! techniques so that you can speak up and counter stereotypes without blame or shame. 

You'll have access to the course for 7 days. You can also purchase the Bundle so that you access this course plus the companion course, Ouch! Your Silence Hurts. 

Learn the Ouch! Skills
You Need Today

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Trainers - subscribe now

Subscribe annually and start training
Subscribe now and you'll gain immediate 24/7 access to stream the videos and training materials for 12 months. Conduct as many instructor-led training sessions as you like during your active subscription.


Note: only the trainer will have access to this link. Email us a list of the additional trainers and we'll add them to your subscription. 
Annual subscription pricing varies with the number of trainers:

$749

$1,149

$1,950

Organizations - license

License the SCORM to install on your LMS
License the eLearning course to install the SCORM on your LMS, or, we will host this course on our LMS. Accessing the course via an LMS provides:  
  • Scalable and trackable
  • 24/7 on-demand
  • Consistent content
  • Completion certificate
Fill out the form below to we'll send you info about licensing, pricing and the incredible support we provide.



★ These industry discounts are available off this annual subscription: 
•  Education and non-profits = 25% off. 
   Use coupon code: EDU-NP-SUB
•  Government = 10% off. 
   Use coupon code: GOVTSUB